Medicine Counter Assistants (MCAs) or Pharmacy Assistants support pharmacists in ordering, preparing, and dispensing medicines. They work within pharmacy teams, often in community pharmacies or retail settings.

Responsibilities:

• Tidiness: MCAs maintain an organized pharmacy environment.
• Inventory Management: They use computer systems to create stock lists and labels, order items, and handle deliveries.
• Sales: MCAs sell over-the-counter medicines and address customer inquiries in person or over the phone.
• Medication Preparation: They pre-pack, assemble, label, and prepare medicines.
• Problem Resolution: MCAs refer issues to the pharmacist.

Skills and Characteristics:

• Accuracy and Methodical Approach
• Responsibility
• Attention to Detail
• Knowledge of Medication Laws and Guidelines
• Ability to Follow Instructions
• Interest in Health Improvement
• Effective Communication
• Customer Service Skills
• IT Proficiency
• Manual Dexterity